Membership Info

The Western Canadian Place Fitness Centre was originally opened in 1983. Since then, the facility has been completely renovated and its long-standing management company, Health Systems Group Ltd., ensures that the space remains up-to-date. At 18,000 square feet, our club provides some of the latest cardio and weight training equipment, three international-sized squash courts and two designated group fitness areas. We also offer many exceptional services including equipment orientation and workout advice by our highly educated fitness consultants. Our fitness consultants also provide fitness and functional assessments, and private and small group personal training.

At The Fitness Centre, we strive to provide a clean and friendly environment to make our members feel at home. Courtesy towel service and short-term locker usage are offered inclusively with all memberships for added convenience, and steam rooms are available for those looking for some extra relaxation.

Our knowledgeable health and fitness staff are happy to answer any questions you might have, so drop by for a tour of our facilities or call us at (403) 662-2240.

Bookings can be made online or by calling the reception desk at (403) 662-2240.

MUST BE 18 YEARS TO ENTER FACILITY (No Minors Allowed) Thank You.


MEMBERSHIP

The Fitness Centre is a private facility with space always reserved for TENANTS of both the north and south towers of Western Canadian Place. We are currently accepting NON-TENANTS as well.

There are two types of memberships offered:

  1. Fitness Access to The Fitness Centre only
  2. Squash & Fitness Access to The Fitness Centre and squash courts
  • * Minimum membership is four months (NO EXCEPTIONS)
  • All memberships include towel service, short-term locker usage and access to drop-in group fitness classes.
  • We appreciate your referrals, so we’ve put together a Referral Program to thank you for your patronage.
2017TENANTSNON-TENANTS
GST will be added to all fees
Re Joining Fee$50.00$99.00*
Fitness Membership$59.00/month$70.00/month
Squash & Fitness Membership$69.00/month$80.00/month

REJOINING

TENANTS will be charged a $50.00 Administration Fee if re-joining within twelve months of cancellation. NON-TENANTS will pay a $99.00  fee for rejoining within twelve months.
Exceptions will be made for co-op students and maternity leave only.

NON-TENANTS who cancel must re-pay the full enrollment fee upon re-joining.


PAYMENT

  1. Dues for the first month (or partial month) and the enrollment fee are payable at the time of registration. We accept cash, credit card, debit and cheque.
  2. Ongoing monthly dues are payable by pre-authorized bank withdrawal and require the submission of a ‘void’ cheque.
  3. If your employer has a fitness subsidy program, please inquire with your company representative regarding the arrangements with The Fitness Centre. If your company does not automatically deduct membership dues from your payroll, receipts must be requested from The Fitness Centre and will be administered at a maximum of 4 times per year.

CANCELLATION

Notification IN WRITING is mandatory and must be received by the 24th of the month; verbal notification will not be accepted under any circumstances.

A – fill out a Membership Cancellation form
B – return your Fitness Centre security card
C – clear out lockers and totes
D – return locks to the reception desk
E – cancellations are only accepted after a minimum four months membership

To initiate your cancellation please visit the fitness centre to fill out the Cancellation form, if you have any additional questions or needs feel free to contact our Office Manager, at (403) 662-2241 or by email at Mai.Thach@wcpfitness.ab.ca


MEMBER SURVEYS

Member Survey Results are in! Thank you to everyone that participated!

Overview
HSG Health Systems Group in collaboration with GWL Realty Management conducted a member engagement and satisfaction survey among the members at Western Canadian Place Fitness Centre with the following three objectives:

  • Identify the level of engagement among the membership at the WCP Fitness Centre.
  • Identify the current level of member satisfaction.
  • Identify what the WCP Fitness Centre needs to start doing, stop doing and continue to do in order to provide more value to the membership.

Methodology
In total, 321 individuals responded to the survey that was conducted in October of 2011. Current members were asked to provide their opinions through an email survey that was set up through Survey Monkey: There were a small number of respondents that filled out a hard copy of the survey that was then entered into the Survey Monkey system. By having 321 respondents, we were able to achieve a 95% confidence level from this survey.

The first 11 questions of the Survey were designed to measure the membership’s level of engagement with the WCP Fitness Centre, 17 questions were used to measure the member’s current level of satisfaction with the programs and services, and the balance of the survey was used to identify specific demographic information about the membership.

Outcome
Overall, we were very pleased with the response rate from the membership, and thank all of you who participated. By having the level of participation we experienced, the WCP Fitness Centre’s staff has reliable information in which to develop future plans that will benefit the majority of the membership. The WCP Fitness Centre staff will be re-designing its Strategic Plan, Project Objectives and Individual objectives based on the Key Lessons we have learned from the survey.

Please review the summary boards to get an overview of the Key Lessons learned and the near term action steps that we are pleased to share with you as a result of the survey. If you have further questions, please contact Kory Conrad, General Manager of the WCP Fitness Centre.